Quick Navigation: Ordering | Sizing | Leather Types | Care | Shipping | Returns | Custom | General
Ordering & Payment
| Question | Answer |
|---|---|
| How do I place an order? | Browse, select size/color, add to cart, checkout. Order confirmation sent within minutes. |
| Payment methods? | Credit/Debit cards, PayPal, Apple/Google Pay, Bank Transfer, COD (select locations). |
| Is my card info safe? | Yes – SSL encryption. We never store full card details. |
| Change or cancel order? | Contact within 2 hours of placing order. |
| Wholesale discounts? | Yes – email jackets@gideonsports.com |
Sizing & Fit
| Question | Answer |
|---|---|
| Find my size? | Use size chart. Measure chest, waist, sleeve length. Size up if unsure. |
| Do leather jackets stretch? | Yes – molds to body over 2–4 weeks of wear. |
| True to size? | Regular to slim fit. Check size chart per style. |
| Between sizes? | Smaller for slim fit, larger for layering. |
| Petite or tall sizes? | Yes – select styles available. |
| Wrong size arrived? | Free exchanges within 14 days. |
Leather Types & Quality
| Type | Characteristics | Best For |
|---|---|---|
| Lambskin | Soft, lightweight, luxurious | Fashion, daily wear |
| Cowhide | Durable, sturdy, develops patina | Motorcycle, rugged |
| Goatskin | Soft, durable, water-resistant | Biker jackets |
| Buffalo | Thick, textured, extremely durable | Heavy-duty |
| Shearling | Wool-lined, warm | Aviator, winter |
| Suede | Soft napped, elegant | Casual styles |
| Faux Leather | Vegan, affordable, easy care | Budget-friendly |
100% genuine leather (unless labeled faux/vegan). Sourced from Italy, Spain, Turkey, Pakistan.
Care & Maintenance
| Question | Answer |
|---|---|
| How to clean? | Wipe with soft cloth. Use leather cleaner/conditioner every 3–6 months. |
| Machine wash? |  Absolutely not. |
| How to condition? | Apply conditioner with soft cloth, buff after 15–20 mins. |
| How to store? | Hang on padded hanger in breathable bag. Avoid plastic, sun, heat. |
| Got wet? | Pat dry, hang at room temp, air dry (no heater/hairdryer). |
| Remove wrinkles? | Hang in steamy bathroom or use steamer from distance. Never iron directly. |
Shipping & Delivery
| Location | Standard | Express |
|---|---|---|
| Pakistan (Major Cities) | 3–5 days | 1–2 days |
| Pakistan (Other Areas) | 5–7 days | 2–3 days |
| International | 7–14 days | 3–5 days |
Processing time: 1–2 business days. Tracking number provided. Free shipping on orders over [Amount] in Pakistan.
Returns & Exchanges
| Question | Answer |
|---|---|
| Return policy? | 14 days, unworn with tags. Sale items final. |
| Exchange for size? | Free within 14 days. Contact service@ |
| Refund time? | 3–5 business days after return received. |
| Return customized jacket? | No (unless defective). |
| Damaged jacket? | Contact immediately with photos and order number. |
Customization & Repairs
| Question | Answer |
|---|---|
| Custom-made jackets? | Yes – bespoke, made-to-measure. 4–6 weeks production. |
| Add name/initials? | Yes – available at checkout on select styles. |
| Repair services? | Yes – zippers, lining, stitching. Contact service@ |
| Broken zipper? | Yes – common repair. 1–2 weeks. |
General Questions
| Question | Answer |
|---|---|
| Summer leather jackets? | Yes – lightweight, perforated, unlined styles available. |
| Motorcycle riding? | Yes – look for cowhide/goatskin, armor pockets, CE-certified. |
| Biker vs Bomber? | Biker: asymmetrical zip, snap collar. Bomber: center zip, ribbed knit. |
| How long will it last? | 10–20+ years with proper care. |
| Ethically sourced? | Yes – tanneries use food industry by-products. |
| Physical store? | Yes – Shahab Pura Road, Sialkot. Mon–Sat, 11am–8pm. |