Not Quite Right? We’re Here to Help.
Quick Overview
| Policy Element | Detail |
|---|---|
| Return Window | 14 days from delivery |
| Condition | Unworn, with original tags |
| Exchanges | Free size exchange (one per order) |
| Refunds | To original payment method |
| Return Shipping | Customer pays (unless our error) |
| Processing Time | 3–5 business days after receipt |
Eligible vs Non-Returnable
 Eligible |
 Non-Returnable |
|---|---|
| Standard jackets (unworn, tags attached) | Customized jackets (made to measure) |
| Suede & faux leather jackets | Final sale / clearance items |
| Accessories (gloves, belts, bags) | Gift cards |
| Gift purchases (with gift receipt) | Items worn, altered, or past 14 days |
Size Exchanges (Free – One Per Order)
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Contact us with order number & desired size
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We email free return shipping label
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Ship original jacket back
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We ship new size upon receipt
If second size also doesn’t fit – return for refund (shipping costs apply)
Refunds
| Payment Method | Refund Timeline (after processing) |
|---|---|
| Credit/Debit Card | 5–10 business days |
| PayPal | 3–5 business days |
| Bank Transfer | 5–7 business days |
Refunded: Full product cost + taxes
Not Refunded: Original shipping + return shipping costs
Step-by-Step Returns Process
Option A – Return for Refund:
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Email jackets@gideonsports.com with order number & reason
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Receive approval & shipping address within 24 hours
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Pack securely with tags attached
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Ship via trackable method (keep tracking number)
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Refund processed after inspection (3–5 days)
Option B – Size Exchange:
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Request exchange with order number & new size
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Receive free return label
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Ship original within 7 days
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New size shipped upon receipt
Damaged or Defective Items
Contact within 48 hours of delivery with:
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Order number
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Clear photos of damage
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Description of issue
We will provide:
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Full refund including shipping
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Replacement jacket (if available)
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Free return shipping label
Custom Orders
Custom jackets are final sale – cannot be returned or exchanged unless defective.
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Review measurements carefully before ordering
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Approve design proofs thoroughly
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Fit issues due to your measurements are not eligible for refund
Return Shipping – Who Pays?
| Situation | Cost |
|---|---|
| Size exchange (first time) | We pay |
| Wrong item shipped (our error) | We pay |
| Damaged/defective item | We pay |
| Changed mind / doesn’t fit | Customer pays |
| Multiple exchanges | Customer may pay |
Return Address:
Gideon Leather Jackets – Returns Department
Shahab Pura Road, Sialkot, Pakistan
International Returns
| Factor | Detail |
|---|---|
| Return window | 14 days |
| Return shipping | Customer pays |
| Tracking | Required (recommended) |
| Customs duties | Non-refundable |
| Processing time | 5–7 business days |
Exchanges may not be practical internationally – consider refund & reorder.
Refund Timeline (Total: 2–4 weeks)
| Step | Time |
|---|---|
| Ship return | Within 14 days |
| Transit | 2–7 days |
| Inspection | 1–3 business days |
| Refund processed | 3–5 business days |
| Bank processing | 3–10 business days |
Quick FAQs
| Question | Answer |
|---|---|
| Can I return a worn jacket? | Must be unworn with tags |
| Free returns? | Only for exchanges, defects, or our error |
| Exchange for different style? | No – return for refund & reorder |
| Return a gift? | Yes – store credit or to original purchaser |
| Leather smell normal? | Yes – natural scent, fades over time |
| Restocking fee? | None for standard returns |
Tips for Smooth Return
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Act quickly
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Pack carefully
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Use tracking
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Keep receipts
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Contact us with questions